Friday, February 23, 2024
Banking and Finance

Impact of Technology on Banking Jobs in Nigeria

Last Updated on August 15, 2023

Technology has revolutionized various industries, including the banking sector. In Nigeria, banks have adopted various technological innovations to enhance their services.

However, with the increasing use of technology, the impact on banking jobs in Nigeria is significant. It is crucial to discuss this to understand the current state of the banking industry and the implications for the workforce.

The importance of discussing the impact of technology on banking jobs in Nigeria cannot be overemphasized.

Firstly, the banking sector is a significant contributor to the Nigerian economy, and any changes in the industry will affect the overall economic growth.

Secondly, the changes in banking jobs affect individuals, families, and communities who depend on these jobs for their livelihoods.

Thirdly, it is necessary to be aware of the impact of technology on banking jobs to prepare the workforce for the future.

In the next section of this blog post, we will examine how technology has affected banking jobs in Nigeria and the implications for the workforce.

Read: Top Banking and Finance Certifications in Nigeria

Historical Overview of Banking in Nigeria

Banking in Nigeria has undergone huge changes over the years, especially with the introduction of technology. Before we delve into the impact of technology on banking jobs in Nigeria, let’s first explore the historical overview of banking in the country.

Brief History of Banking in Nigeria

  • Banking in Nigeria dates back to the pre-colonial era, where traditional systems like the “Isusu” were used for savings.

  • The first formal bank in Nigeria, African Banking Corporation, was established in 1892.

  • After Nigerian independence, the government took steps to drive economic development by creating more banks and introducing regulations.

  • In the 1990s, there was a wave of consolidation that led to the creation of larger banks that are still in operation today.

Changes in the Banking Industry Over the Years

  • The Nigerian banking industry has seen significant changes over the years, especially in terms of regulatory frameworks.

  • Banks have become more customer-focused, offering a range of financial services and products to meet customers’ needs.

  • The introduction of ATMs, internet and mobile banking has made banking more convenient for Nigerians.

  • Foreign banks have also entered the Nigerian market, which has led to increased competition and innovation.

Introduction of Technology in Banking

The introduction of technology in banking has revolutionized the industry and made banking services more efficient, secure, and accessible. Some of the technologies that have been adopted in the Nigerian banking industry include:

  • Automated Teller Machines (ATMs): ATMs have made it possible for customers to perform various banking transactions without having to visit bank branches.

  • Internet Banking: Internet banking gives customers access to their accounts online and allows them to perform various banking transactions at their convenience.

  • Mobile Banking: Similar to internet banking, mobile banking allows customers to use their mobile devices to perform banking transactions.

  • Electronic Payment Systems: Electronic payment systems like Point of Sale (POS) terminals, online payment gateways, and mobile payment services have made it easier for customers to make payments for goods and services without having to carry cash.

The introduction of these technologies has impacted the banking industry in Nigeria in several ways, both positively and negatively. In the next section, we will examine the impact of technology on banking jobs in Nigeria.

Read: Women in Nigeria’s Banking and Finance Industry

Technology and Banking Jobs

In today’s digital era, technology has revolutionized every aspect of society, including the banking industry in Nigeria.

With the rapid growth of technology in the banking sector, it has brought in several advancements and changes in the banking system. Hence, it has a colossal impact on banking jobs in Nigeria.

Let’s discuss how technology has changed the jobs in the banking sector and its impact on the workforce.

Types of technology used in banking

  • Mobile Banking Applications

  • Internet banking

  • ATMs (Automated Teller Machines)

  • Biometric verification

  • Blockchain technology

Banks in Nigeria are now using advanced technological innovations to improve their banking services for their customers.

Automation of banking processes

The introduction of new technologies has enabled the automation of various banking tasks and processes.

With automation, several banking services such as account opening, money transfer, and so forth are done promptly and efficiently.

Consequently, it has led to the elimination of specific banking jobs such as cashiers, account opening officers, and tellers.

Advantages and disadvantages of technology on banking jobs

Advantages

  • Efficiency: With the deployment of technology, banks can perform tasks quickly, which, in turn, speeds up their overall banking service delivery.

  • Cost savings: The use of technology in banking has eliminated redundant jobs and has reduced the need for significant workforce, thereby saving a significant amount of money for banks.

  • Better customer experience: Customers can now access the bank’s services anytime, anywhere, without the need to wait in long queues or visit the bank physically.

  • Reduced fraud: The use of biometric verification and blockchain technology has helped banks in Nigeria to eliminate fraudulent activities as biometric information and blockchain cannot be tampered with.

Disadvantages

  • Job loss: The automation of banking processes has led to the loss of jobs initially performed by humans, which can result in unemployment.

  • Dependence on technology: Excessive reliance on technology can render banking systems vulnerable to cyber-attacks, system failures, and other technological issues thereby, disrupting the service delivery to customers.


Technology has made significant changes in the banking industry in Nigeria. The introduction of new technologies has caused significant disruption leading to job losses for individuals working in traditional banking roles.

However, technological advancement has also played a significant role in making banking services more efficient, reliable, and secure. To make the most of this innovation, it is vital to train the workforce with the necessary digital skills needed to operate these technological tools and new job roles created.

Therefore, it’s essential to embrace technological advancement and understand its impact while moving ahead with a dynamic and changing job market in Nigeria.

Read: Skills Needed for a Flourishing Finance Career in Nigeria

Impact of Technology on Banking Jobs in Nigeria

Technology has had a significant impact on the banking industry in Nigeria, affecting the nature of job roles and responsibilities, creating a demand for new skill sets, and resulting in both job loss and creation.

Changes in Job Roles and Responsibilities:

  • Automation of routine tasks has led to a shift in the responsibilities of bank employees.

  • Customer service representatives now handle more complex queries and are expected to have a broader knowledge base.

  • Financial analysts and data scientists are in higher demand due to the need for analyzing data and predicting trends.

  • IT professionals have become critical in the development and maintenance of banking technology systems.

  • Compliance and risk management officers are also in higher demand due to the need for ensuring regulatory compliance in an increasingly digitized world.

Demand for New Skill Sets:

  • Employees are now expected to have a higher level of technological literacy and proficiency.

  • Skill sets such as data analysis, programming, and artificial intelligence have become increasingly essential in the banking industry.

  • Effective communication and collaboration have also become more critical with the adoption of remote working and virtual teams.

  • Continuous learning and upskilling have become necessary to keep up with the rapid pace of technological advancement.

Job Loss and Creation:

  • While technology has created new roles, it has also resulted in job losses as some traditional banking roles become redundant with automation.

  • Although some employees may lose their jobs, technology has also created opportunities for job creation in the technology sector.

  • The need for cybersecurity professionals has also increased with the rise of cyber threats in the industry.

  • There has also been a growth in positions such as digital marketing and social media managers as banks adapt to the changing landscape of customer preferences.


The impact of technology on banking jobs in Nigeria has been significant, resulting in changes in job roles and responsibilities, the demand for new skill sets, and both job loss and creation. It is essential for employees in the banking industry to continually adapt and upskill to remain relevant in an increasingly digitized world.

Read: Challenges & Opportunities in Nigeria’s Banking Sector

Impact of Technology on Banking Jobs in Nigeria

Current State of Technology in Nigerian Banks

The Nigerian banking industry has witnessed significant advancements in technology in recent years. Today, technology plays a crucial role in the delivery of financial services by Nigerian banks. Here are some of the ways that technology has impacted the Nigerian banking industry:

Adoption of Technology in Nigerian Banks

  • Nigerian banks have embraced technology and are investing heavily in it.

  • Today, most Nigerian banks offer online and mobile banking services.

  • These services allow customers to carry out transactions and access banking services from anywhere at any time.

  • Additionally, Nigerian banks have implemented various technologies such as AI, blockchain, and cloud computing to enhance their operations.

Technology Infrastructure in Nigerian Banks

  • Nigerian banks have invested in technology infrastructure to deliver efficient and effective banking services.

  • They have improved their core banking systems to support online and mobile banking services.

  • Additionally, Nigerian banks have implemented robust security measures to protect customers’ data and prevent fraud.

  • They have also increased their IT budgets to support the implementation of new and innovative technologies.

Impact on Customers and the Banking Industry

  • Technology has had a significant impact on customers and the banking industry in Nigeria.

  • Customers can now carry out transactions from their homes or offices without physically visiting the bank.

  • This has improved the customer experience and made banking services more convenient.

  • Moreover, Nigerian banks have been able to reach more customers through digital channels, thereby expanding their customer base.

  • Technology has also led to the introduction of new banking services such as mobile money, which has helped to increase financial inclusion in Nigeria.

  • Overall, the impact of technology on the banking industry in Nigeria has been positive, and it is expected to drive further growth in the future.

However, the adoption of technology in Nigerian banks has also come with some challenges. One of the major challenges is the lack of infrastructure in some parts of the country. This has made it difficult for customers in those areas to access banking services.

In essence, technology has had a significant impact on the Nigerian banking industry. Nigerian banks have embraced technology and are leveraging it to provide efficient and effective banking services to their customers.The impact of technology on the industry has been positive and is expected to drive further growth in the future.

Read: Pathways to a Successful Finance Career in Nigeria

Future of Technology in Nigerian Banks

As technology continues to advance in Nigeria, there are several predictions for future advancements in banking technology. However, these advancements may also have an impact on banking jobs in Nigeria.

Predictions for Future Advancements in Banking Technology

  • The development of artificial intelligence (AI) in banking operations is expected to increase efficiency and reduce manual errors.

  • The use of application programming interfaces (APIs) will promote seamless integration with third-party services.

  • Digital services such as online and mobile banking will continue to expand, making banking more accessible and convenient for customers.

  • Blockchain technology is expected to revolutionize banking operations, particularly in the areas of cross-border payments and supply chain finance.

Potential Impact on Banking Jobs in Nigeria

As banking technology continues to advance, there may be a potential impact on banking jobs in Nigeria. With the increased use of AI and automation, certain job functions may become redundant or require less manpower.

For instance, AI systems can be used for customer service, reducing the need for human customer service representatives. Similarly, automated systems can be used for back-office operations, reducing the need for manual data entry.

However, it is important to note that technology advancements will also create new job opportunities in areas such as software development, data analysis, and cybersecurity.

Therefore, there is a need for Nigerian banks to retrain and reskill their workforce to ensure that they have the appropriate skills for the jobs of the future.

Efforts to Address Challenges and Maximize Benefits of Technology on Banking Jobs in Nigeria

Nigerian banks are taking steps to address the potential challenges and maximize the benefits of technology on banking jobs in Nigeria. Some of these efforts include:

  • Investing in training and development programs to upskill their workforce for future jobs.

  • Collaborating with educational institutions to develop curricula that align with the skills needed in the banking industry.

  • Partnering with Fintechs to integrate innovative solutions into their operations.

  • Developing policies to ensure that technology advancements do not result in job losses but rather create new job opportunities.


The future of technology in Nigerian banks is promising with the potential to increase efficiency and expand access to banking services.

However, there is a need for banks to ensure that the benefits of technology are maximized while addressing the potential impact on banking jobs in Nigeria.

By investing in training, collaborating with educational institutions, partnering with Fintechs, and developing appropriate policies, Nigerian banks can ensure a sustainable future for banking jobs in the country.

Conclusion

After discussing the impact of technology on banking jobs in Nigeria, several key takeaways have been identified.

Firstly, it is evident that technology has greatly impacted the banking industry, leading to increased efficiency and productivity. However, this has also led to a reduction in demand for certain job roles, with the need for more technical skills becoming increasingly important.

Secondly, it is crucial for individuals working in the banking industry to recognize the importance of adapting to technological changes. This involves continuously updating skills and knowledge in line with industry trends, as well as embracing new technologies to remain competitive in the job market.

On a final note, the impact of technology on banking jobs in Nigeria is complex and multifaceted. While it has led to job losses in certain areas, it has also created new opportunities for those with the necessary skills and expertise.

Moving forward, it is crucial for both the banking industry and individuals working in the sector to remain adaptable and embrace technological advancements in order to stay relevant and competitive in the marketplace.

Leave a Reply

Your email address will not be published. Required fields are marked *